Patient information

Doctors in Oakleigh Victoria

After Hours Medical Service & Emergencies

If you require medical attention outside our consulting hours, call our After Hours Service:

National Home Doctor Service, on 13 7425 (13 SICK).

For Emergencies: Goulburn Valley Health Emergency Department, Graham Street, Shepparton 3630 Phone: 5832 2322 (no fees apply)

Ambulance: 000

For Non-English Speaking Patients

We use the interpreter service: 1300 655 08. Auslan is available for patients who are deaf.

Appointments

Please ring (03) 5823 5446 (Kialla) or (03) 5825 2755 (Mooroopna) for an appointment or book online.

Standard appointments are for 10 minutes. If you require a longer appointment please inform our reception staff when making your appointment.

If your appointment relates to TAC or WorkCover please inform our reception staff when booking your appointment.

Appointment Fees and billing

All fees are payable on the day of consultation. An account-keeping fee will apply to any account that is not paid on the day of your appointment.

Bulk-Billing is available for some types of consultations.

The fees charged at the Kialla Medical Clinic  and Mooroopna Medical Centre are determined by the attending doctor. They are adjusted each year and are always available for your perusal. Please always check before having any procedure or prolonged consultation.

Charging to third parties (such as bulk billing, WorkCare, DVA and the Motor Accidents Board) are generally not provided, but may be made available after prior arrangement with your doctor.

Technology

We are a computerised practice. All medical files are readily accessible to patients and their treating doctor. Pathology and radiology results are imported directly.
Immunisations are transmitted immediately to the Australian Childhood Immunisation Register.

Prescriptions are generated in a printed, crosschecked format, which reduces errors by doctor or chemist.
Total security is guaranteed and back-up files are produced and stored off-site every day. Old paper files, some going back 30+ years, are stored in a secure environment at a different location.

Test Results

Our doctors have allocated certain times where they can discuss results. Please Test result discussion times.

Recalls & Reminders

We are committed to preventative care.  We may issue you with a reminder notice from time to time offering you preventative health services relevant to your care.   If you do not wish to be part of this system please advise your doctor or the practice staff.

Our practice participates in a recall and reminder system.  As a result, you may be contacted for clinically significant results or other significant findings.

Transfer of Patient Files

We have developed a policy to protect patient privacy in compliance with Australia’s privacy legislation.  Although these requirements sometimes cause inconvenience to patients and staff, this policy must be observed.  A signed consent form is required before information is shared with a third party.  A copy of the privacy policy is available on request.

Home Visits

It is preferred for patients to be seen at the surgery due to medical supply access, however Home Visits for those with a condition that prevents them from attending the surgery, can be arranged.  These Home Visits are only offered if the patient is unable to attend the surgery because of a medical condition and not due to a lack of transport.  Please ring as early as possible in the day, for arrangements to be made.  If an after hours visit is required, a private, out of pocket fee is payable.

Management of your Personal Health Information & Privacy

All information given to your doctor, either verbally or in writing, is treated in the strictest confidence. Patient medical records are confidential documents and may be provided to another person, only with the consent of the patient or on the order of a court.

It is the policy of the practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.

Our privacy policy is simple. We DO NOT share your personal information with any outside parties.

You may choose to stop receiving information from us at any time – just let us know. We only want to give you information if you actually WANT it!

Complaints

Patient Satisfaction affects health outcomes and we acknowledge that patients are an important source of customer feedback.  Your suggestions or complaints allow us to improve our services.  The practice aims to resolve complaints as they are reported.  Please take an opportunity to register your complaint either verbally to staff, in writing (a letter) or via our suggestion box which is located at the reception desk in the waiting room area.  Patients should also feel free to complain anonymously if desired.

Under the Health Service (Conciliation and Review) Act 1987 people with complaints should try to resolve them directly with the health service provider.

If a satisfactory outcome is not achieved then the complaint can go directly to the Health Service Commissioner for action.  The public may also call the office of the Health Services Commissioner:

Phone: 1300 582 113  Fax: (03) 9032 3111

Email: hsc@dhs.vic.gov.au

Website: www.health.vic.gov.au

Disclaimer

None of the contents of this site or its newsletters are intended to be interpreted as professional, medical, or training advice and should not be considered as such. This site is not intended to offer medical advice, but is provided for informational purposes only.
Any person with a personal health concern is advised to seek medical opinion and management.

Kialla Medical Clinic (KMC) and Mooroopna Medical Centre (MMC) accept no liability for any personal interpretation of the information provided on the website or in the newsletter, or for the use or misuse of the information contained herein.

While we makes every effort to publish accurate information on this site, we don’t make any claims or representations about use of our content for any purpose. We specifically disclaim any liability, loss or risk, personal or otherwise, arising directly or indirectly through any use of this site, or information included in this site.

KMC and MMC do not warrant that this site will be provided on an uninterrupted basis, or that your access to the site will be error-free, or that the site content does not contain any viruses or defects, which may damage your computer or network. You are strongly advised to take your own precautions concerning virus checking and the security of your computer in accessing the site. Furthermore, links to other sites are provided for general information and convenience only.

For your own health and that of others, smoking is not permitted in the clinic.